All purchases are final
Once a payment, purchase, order, registration, admission or enrolment has been completed, no refund, return, cancellation, exchange, adjustment, credit or transfer will ordinarily be provided.
General No Refund Policy
Prism Education follows a strict no-refund policy. Every purchase and payment is treated as final after it has been successfully received or confirmed.
Customers, students, parents, guardians, franchise partners and other purchasers are requested to review all relevant details and obtain any necessary clarification before making payment.
Completing a payment indicates that the purchaser has reviewed and accepted this policy, the applicable price, product or service description, eligibility requirements and other published conditions.
Purchases Covered by This Policy
This policy applies, where relevant, to payments made online, offline, by bank transfer, payment gateway, UPI, card, cash or any other accepted payment method.
- Course admission and enrolment fees.
- Registration, application and processing fees.
- Coaching, training and educational programme fees.
- Digital courses, online content and portal access.
- Books, study materials, educational products and other physical items.
- Counselling, consultation and related service charges.
- Franchise, administrative and service-related payments.
- Advance payments, instalments and partial payments.
Circumstances That Do Not Qualify for a Refund
No refund will ordinarily be provided for reasons including, but not limited to:
- Change of mind after completing the purchase.
- Selecting an incorrect course, product, programme, service, centre or batch.
- Failure to attend classes, coaching sessions, counselling or scheduled activities.
- Personal, medical, employment, travel, financial or scheduling difficulties.
- Failure to submit documents or satisfy admission, examination, university or eligibility requirements.
- Incorrect information entered or submitted by the purchaser, student or applicant.
- Dissatisfaction based on personal expectations, preferences or a change in career plans.
- Failure to access digital content due to the customer’s device, internet connection, software, password or technical environment.
- Non-use or partial use of a purchased product, course or service.
- Discontinuation, withdrawal or abandonment by the purchaser or student.
- Rejection, delay or non-approval by a university, examination body or another independent third party, where Prism Education has not guaranteed the outcome.
- Failure to read the product, course, fee or policy details before making payment.
No Cancellation or Exchange
Once payment has been completed or an order, admission, registration or enrolment has been confirmed, it cannot ordinarily be cancelled, exchanged or converted into another purchase.
Failure to use the purchased product or service does not create an entitlement to a refund, cancellation or credit.
Non-Transferable Purchases
Purchases, registrations, admission fees, enrolments, digital access, product orders and service credits are personal to the original purchaser or registered student.
They cannot ordinarily be transferred, assigned, resold or credited to another person, course, programme, product, batch, centre or future purchase.
Customer Responsibility Before Payment
Before paying, the purchaser is responsible for confirming the following:
- The correct course, product, service, centre and programme have been selected.
- The price, applicable charges and payment amount are understood.
- Eligibility, document and admission requirements have been reviewed.
- Batch timing, duration, delivery method and location are suitable.
- Product descriptions, specifications and service limitations have been reviewed.
- Any question or uncertainty has been clarified with Prism Education before payment.
Customers should not make payment until they are satisfied with the applicable course, product, price, schedule, eligibility and service information.
Duplicate or Failed Payment Errors
The no-refund policy does not prevent Prism Education from investigating a genuine payment-processing error.
A purchaser may contact Prism Education where:
- The same transaction was charged more than once.
- An amount was debited but the transaction was recorded as failed and was not received by Prism Education.
- An amount materially different from the authorised payable amount was processed due to a verified technical error.
The purchaser must provide the payment receipt, transaction reference, bank statement or other information reasonably required to verify the claim.
A bank, card issuer, UPI provider or payment gateway may automatically reverse a failed transaction. Processing time in such cases is controlled by the relevant financial institution or payment provider.
Applicable Legal Rights
This policy is intended to establish Prism Education’s general commercial policy that purchases are final and non-refundable.
Nothing in this policy is intended to exclude, restrict or override a remedy that must be provided under applicable law. Where a mandatory legal obligation applies, the matter will be reviewed in accordance with that obligation.
Any exceptional review, adjustment or remedy does not create a continuing right or precedent for other purchases.
Purchaser Acknowledgement
By completing a purchase or payment, the purchaser confirms that:
Payment Query Contact Information
Questions about a payment record or suspected transaction error should be submitted promptly with the relevant receipt and transaction reference.
- Email: contact@prismeducation.in
- Balangir Office: Near SBI ADB, Rajendra College Chowk, Main Road, Balangir, Odisha – 767002
- Telephone: +91 99381 13144 / +91 70082 83034
- Office Hours: Monday to Saturday, 09:30 AM to 06:00 PM
Frequently Asked Questions
Clarify everything before payment
Contact our team before purchasing when you have any question about course eligibility, price, product details, timing or services.