Privacy Policy

This Privacy Policy applies to information collected through the Prism Education website, contact forms, student and franchise portals, telephone calls, WhatsApp, RCS, email and other authorised communication channels.

By using our website or voluntarily providing information, you acknowledge the practices described in this policy. Where consent is required, information will be processed according to the consent provided.

The type of information collected depends on how you interact with Prism Education and which services you use.

Please do not provide unnecessary sensitive information through a general contact form.

Personal information may be used for the following legitimate educational, administrative and operational purposes:

• To respond to course, admission, franchise, product and general service enquiries.
• To process registrations, enrolments, applications or service requests.
• To operate student, franchise and administrative accounts securely.
• To communicate important service information, confirmations, notices and support updates.
• To improve website usability, content, facilities and educational services.
• To prevent misuse, fraud, spam, automated attacks and unauthorised website activity.
• To comply with lawful requests, record-keeping requirements and other applicable obligations.

When you select the communication consent checkbox on our contact or enquiry form, you agree to receive relevant communication from Prism Education through RCS, WhatsApp, telephone, SMS or email.

Such communication may include responses to your enquiry, course information, admission assistance, appointment details, support updates and related service communication.

The website may use essential cookies and session identifiers to maintain login sessions, protect forms, prevent duplicate actions, remember temporary choices and support website security.

Technical logs may record information such as IP address, browser type, user agent, requested page, access date and time, and security-related events. This information may be used for troubleshooting, visitor counting, performance monitoring and attack prevention.

Disabling essential cookies may prevent certain website, login or form features from operating correctly.

Prism Education does not intend to sell personal information to advertisers or unrelated third parties.

Information may be shared only when reasonably necessary with:

• Authorised employees, counsellors and administrators who require access to perform assigned duties.
• Universities, educational institutions, service providers or authorised partners involved in an application or service requested by you.
• Website hosting, communication, technology or security providers supporting our operations.
• Government authorities, regulators, courts or law enforcement agencies where disclosure is legally required.
• Professional advisers where necessary for legal, audit, accounting or security purposes.

Prism Education uses reasonable administrative, technical and organisational safeguards designed to protect information from unauthorised access, misuse, alteration, loss or disclosure.

No website, server or electronic transmission method can be guaranteed to be completely secure. Users should avoid sharing passwords, one-time passwords or highly confidential information through unsecured channels.

Personal information may be retained for as long as reasonably necessary to respond to enquiries, provide services, maintain educational or business records, resolve disputes, protect security and comply with applicable obligations.

When information is no longer required, it may be securely deleted, anonymised or archived according to operational and record-retention requirements.

Subject to applicable requirements and verification of identity, you may contact Prism Education to:

• Request information about personal data held in relation to you.
• Request correction of inaccurate or incomplete personal information.
• Withdraw optional communication consent.
• Request deletion of information that is no longer required, subject to legal and operational retention requirements.
• Raise a concern regarding the handling of your information.

A request may be declined or limited where retention or processing is necessary for an existing service, security investigation, contractual record or other applicable obligation.

As an educational service provider, Prism Education may receive information relating to students who are under the age of majority. Where required, such information should be provided by or with the knowledge and consent of a parent or legal guardian.

Parents or guardians may contact Prism Education to request correction or review of information submitted for a minor, subject to verification and applicable requirements.

The website may contain links or embedded services from external providers, including Google Maps, WhatsApp, social media platforms, universities, educational institutions, content delivery networks or payment services where applicable.

External providers operate under their own privacy policies and terms. Prism Education is not responsible for the privacy practices, security or content of third-party websites and services.

This Privacy Policy may be revised when our services, website features, security practices or information handling procedures change.

The revised policy will be published on this page with an updated effective date. Users are encouraged to review this page periodically.

For privacy questions, correction requests, communication withdrawal or concerns regarding personal information, contact Prism Education using the details below.

• Email: contact@prismeducation.in
• Balangir Office: Near SBI ADB, Rajendra College Chowk, Main Road, Balangir, Odisha – 767002
• Balangir Telephone: +91 99381 13144 / +91 70082 83034
• Rourkela Office: 1st Floor, J.J. Market, Chhend Colony, Rourkela
• Office Hours: Monday to Saturday, 09:30 AM to 06:00 PM